Website Privacy Policy

Scope and distinction from patient privacy notice

This Website Privacy Policy describes the personal information collected through the public-facing website at https://AnchorPointMed.org and related public webpages operated by AnchorPoint Medical of the Ozarks, LLC (“AnchorPoint,” “we,” “us”). This policy does not replace our separate Notice of Privacy Practices, which explains rights and duties concerning protected health information (“PHI”) handled in the delivery of health care. When information is PHI governed by HIPAA, our Notice of Privacy Practices and applicable law govern.

Information we may collect

When you browse our website, our web hosting and security services may process basic technical information such as your IP address, browser type, device type, referring page, pages viewed, and access dates or times. If you choose to contact us or complete a public website form, we may receive your name, contact details, message, and any information you voluntarily submit. Separate scheduling, intake, video visits, payments, and patient portal functions may be delivered through third-party platforms subject to their own notices and to our applicable health information privacy obligations.

How we use information

We may use website information to operate and protect the site, respond to requests, direct prospective patients to appropriate services, troubleshoot errors, improve usability, meet legal obligations, and prevent fraud or misuse. We do not use information sent in a patient-care context for unrelated advertising purposes without any legally required authorization.

Do not send sensitive health information through general forms

Please do not submit detailed medical histories, diagnoses, medication lists, Social Security numbers, payment card information, or urgent health concerns through an ordinary website contact form or general email. Use the secure patient portal or another secure channel identified by the practice for sensitive health information. An ordinary website submission does not establish a treatment relationship or replace a clinical visit.

Cookies, analytics, and tracking

Our website uses essential cookies and similar technologies needed for security, accessibility, and basic functionality. We may also use analytics tools that collect general information, such as the pages visited, the type of device and browser used, and approximate location, to understand how the site is used and to improve it.

We do not use advertising pixels or other advertising trackers, and we do not use tracking technologies to disclose protected health information. You can limit or block cookies in your browser settings.

When information may be shared

We may disclose appropriate website information to contracted service providers that host, maintain, secure, or support our website; to third-party platforms you intentionally access through links; and when required by applicable law or to protect rights, security, or safety. We expect our service providers to use safeguards appropriate to the information they handle. We do not sell patient PHI.

External links and third-party systems

Links to scheduling, the patient portal, payment systems, video visits, or other services may take you away from this website. Those systems may have separate terms or privacy disclosures. Review the information shown before entering personal or financial data. Linking to a platform does not mean all information on that platform is stored on this public website.

Security and retention

We use and expect our vendors to use reasonable safeguards appropriate to the data and services involved; however, no internet transmission or electronic storage is entirely risk-free. We retain website information only as reasonably needed for operations, security, lawful recordkeeping, or related purposes, subject to applicable retention requirements. Clinical records follow separate recordkeeping policies and laws.

Your choices and requests

You may decline to submit optional information, adjust browser cookie settings, and contact us about website-related data questions. Requests concerning medical records, amendments, restrictions, confidential communications, or other HIPAA rights should be directed to the practice under our Notice of Privacy Practices. Rights under state privacy laws apply only to the extent those laws cover the information and our operations.

Children and minors

The public website is intended to describe services, not to collect information directly from children. Health care for minors and access to their information are handled under applicable federal and Missouri law and our clinical policies. Parents or guardians should use approved practice channels rather than asking minors to submit sensitive information through public forms.

Changes and contact

We may update this policy to reflect changes in our services, practices, technologies, or legal obligations. The effective date above will identify the current version. For questions about this Website Privacy Policy, contact AnchorPoint Medical of the Ozarks, LLC by phone at 573-217-6804 or by email at [email protected], or by mail at 1600 W Maud Street, Poplar Bluff, MO 63901. This public website policy should be read alongside the separate Notice of Privacy Practices.